Information JupiterSMP stores
We store the Minecraft username, payer email, rank selected, price, currency, unique order and payment references, order status, timestamps, and messages sent through the private order chat. We may also process limited technical information, such as cookies and security or rate-limit data, to protect accounts and orders.
Payment information
JupiterSMP does not collect or store your full card number, bank-account credentials, Apple Pay credentials, or Stripe login details. Stripe processes the payment. JupiterSMP receives limited transaction information needed for delivery and support, such as the payer email, amount, currency, date, transaction ID, and payment status.
How the information is used
We use it to match a payment to the correct order, deliver the rank, prevent duplicate or fraudulent orders, answer support messages, maintain transaction records, and handle refunds or disputes. We do not sell customer information.
Who can access it
Authorized JupiterSMP owners can access order records. Stripe processes payments under its own privacy policy, and Cloudflare hosts and protects the website under its own privacy terms. Information may also be disclosed when required by law or necessary to prevent abuse.
Retention and requests
Completed and cancelled orders may be retained for accounting, security, dispute, and support purposes. To ask for access, correction, or deletion of eligible information, open a private ticket in the JupiterSMP Discord. Some transaction records may need to be kept for legal, fraud-prevention, or payment-dispute reasons.